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Canva Background Remover Not Working [9 Ways to Fix]

Canva pro version includes a background remover tool that helps you remove backgrounds in 15 to 20 seconds from images and videos and isolates the object on a transparent layer.

However, somtimes Canva background remover may stop working due to various reasons.

Generally, Canva background remover may not work due to an unstable internet connection, VPN and third-party app use, browser’s cache and large file size.

This article will explore some of the common causes and provide you with some tips on how to resolve them.

Whether you are an avid professional or casual Canva user, these easy fixes will assist you in resolving your issue.

Why is My Canva Background Remover Not Working?

Here are some reasons why Canva’s background remover is not working.

  • Outdated App
  • Browser cache
  • Unused Chrome Extension
  • Unstable internet connection
  • Unsupported file type
  • VPN issue

Canva Background Remover Not Working [9 Ways to Fix]

You can try a few easy fixes if the Canva background is not working. Let us go through every solution in detail.

1. Clear Cache and Browser Cookies

Clearing cache and browsing cookies may help resolve the Canva background remover not working.

Follow these steps to clear the cache memory of your Google Chrome browser.

  1. Open Google Chrome and click three horizontal dots() in the right-hand corner.
  2. Click the Settings option.
  3. click three vertical dots settings

  4.  Then, select Privacy and Security > Clear Browsing Data.
  5. select privacy and security clear browsing data

  6. Select the All Time in the Time range option and check the option Cookies and other site data and Cached images and files.
  7. Finally, click on Clear data.
  8. select all time tick cookies and other site data cached images and files clear data

Refresh the Canva page and now check if the issue is resolved.

Additionally, try accessing Canva in the Incognito tab on your browser.

Note: Background remover in Canva works much better in Firefox browser than in Google Chrome. If you have trouble removing the background, try Firefox instead.

2. Disable VPN

You can disable the VPN and check if the problem is resolved.

To disable a VPN on your device, you need to follow these steps:

  1. Press Win+R, type Control Panel on the search bar and click the Ok button.
  2. type control panel ok

  3. Click Network and Internet > Network and Sharing Center.
  4. select network and internet network and sharing center

  5. Select Change adaptor settings on the left side under the network sharing center option.
  6. A new window will open, showing your device’s network connections. Right-click on the VPN you want to disable.
  7. Select Disable option from the menu.
  8. select change adaptor settings under network and sharing center

If you are using a third-party VPN tool, you need to open the software and look for disable option.

You can also try uninstalling the VPN software from your PC.

Read on to find out why you should never go online without a VPN.

3. Disable the Unused Extensions

Extensions can slow down your browser performance and might cause security issues. You need to remove/disable them if you are not using them.

Follow these steps to disable the unused extensions.

  1. Open Chrome on your PC.
  2. Select the extension icon on the top panel.
  3. select extension icon

  4. Click Manage extensions at the bottom of the pop-up window.
  5. click manage extension

  6. Select the extension you want to remove and select Remove.
  7. click remove button

4. Check the Internet Connection

If your internet connection is unstable, your Canva will load slowly, making it difficult to remove the background.

Make sure you have a stable internet connection while designing or removing the background on Canva.

You can also check your internet connection via or Speed test by Ookla.

speed test by fast dot com

Try these fixes to resolve your unstable internet connection;

  1. To reconnect to the internet, turn off your wifi for 10–20 seconds and then turn it back on.
  2. You can also turn on and off airplane mode to check if your phone is reconnected to the internet.
  3. Also, try rebooting your wifi for a stable connection.

5. Purchase a Canva Pro Version

Background removing feature is available in Canva pro, Canva for Teams and Canva for Education.

Therefore, you won’t be able to use this feature on the free Canva version.

Follow these steps to upgrade to Canva Pro.

  1. Open Canva on your device.
  2. Then, create a design, and go to the Edit image section on the top panel.
  3. Click on Background Remover, and you will see another pop-up section.
  4. select edit image background remover

  5. Click Try it free for 30 days in the next window.
  6. click try it for 30 days canva

  7. Choose the subscription time and the payment method as per you want.
  8. Choose subscription time payment method

You can easily use background remover on Canva pro version.

Note: Full access to Canva Pro is available only on desktop and mobile browsers.

6. Re-login Your Account

Re-login will refresh your account data and enable you to design your project efficiently.

If you cannot remove the watermark in Canva, try re-login your account.

Follow the steps below;

  1. Click on the Profile picture icon() in the right-hand side corner.
  2. go to profile icon

  3. Click the Sign-Out option.
  4. Sign in again after 5/10 seconds with your account (google, Facebook or email).
  5. select sign out option

7. Reformat the Images

An unsupported image file is the main reason Canva background remover is not working.

  1. First, make sure you are using .PNG format images for removing the background on Canva.
  2. The background remover tool only works for images less than 5 Mbps.
  3. The images may be of poor quality or contain too many elements, making it difficult for background removal tools to accurately detect the images’ edges.
  4. The image may have a complex or uneven background that is difficult to remove using the background tool.
  5. The background removal tool will only work if the entire image is selected.

You can use some free online tools to convert JPG to PNG format. Adobe converter is one most popular online tools for converting JPG to PNG format.

adobe converter

Note: Canva’s application version on your device requires regular updates. Background remover may not work in an outdated version of Canva.

You can find some online converters for converting other formate images to .png format.

CloudConvertIt converts your image files online and support PNG, JPG, GIF, WEBP and HEIC.
Online ConvertIt can convert images from over 120 input formats to PNG (Portable Network Graphics).
JPG to PNGIt can convert your portable network graphic file back into a JPG online.
PNG ConverterIt uploads and convert images in the highest quality in seconds.

8. Check Whether Server Is Down

Sometimes Canva servers can go down for a few seconds/minutes, causing a Canva outage.

You can check Canva’s status at Downdetector. Alternatively, search on Google for “Is Canva Down? “.

In the meantime, you must wait until any official announcements from the Canva Support team.

Or users will have to find alternative ways to create their designs.

That is all you can do to fix the background remover not working on Canva.

Note: Try accessing Canva in private/incognito mode. This disables browser plugins that may be causing issues when loading Canva.

If none of the above fixes work and the background remover is still not working on Canva, you can contact the Canva Support team directly.

9. Use Third-Party Background Removing Tool

If your Canva background remover is not working, you can use some third-party applications/software.

Some advanced background removal tools include Wondershare Uniconverter, Slazzer etc.

Here is an example of removing background using the online tool.

  1. First, go to and Upload an image.
  2. upload image remove background

  3. Download the image after removing the background.
  4. click download remove bg

  5. You can see the difference between the image before and after removing the background.
  6. image before and after using remove bg

The Bottom Line

Hopefully, these fixes will resolve the background removal issues in Canva. Please let us know which of the fixes work for you.

Creativity does not wait for perfect timing. Start making your content creative with a background removal tool on Canva.

Happy Designing!

Continue reading to find out how to use Canva frames and remove Canva watermark.

Frequently Asked Questions

Can You Use the Background Remover Tool in Canva on Videos?

The background removal tool in Canva is used for both images and videos.

Removing the background in videos is similar to removing the background in images.

Why is Canva Background Remover Not Appearing on my Device?

Check the app updates if the Canva background remover does not appear on your device.

In an older version of Canva, the background remover tool may not work.

Furthermore, if your device is incompatible with the latest version of Canva, it may not work.

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