DirecTV Stream is a satellite TV service that offers users various live TV channels, movies and popular series.
However, like the other technology, it’s vulnerable to errors.
Recently, many people have reported that their DirecTV Stream box is not working.
Read more to discover more about the DirecTV Stream box not working issue and how to solve it.
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Causes Of DirecTV Stream Box Not Working Issue
On October 3rd, some users of DirecTV posted that they were facing some unknown issues in the Stream box.
Users said they had noticed a mysterious blue light in their DirecTV Stream box.
Furthermore, the light of the internet connection was off. Even the TV was not turning on when they used the DirecTV remote.
However, this was not the main issue, the main issue was the DirecTV Stream Box was unable to get out of the reboot loop.
This means the Stream Box kept trying to start, failed, powered itself off and repeated this process.
Possible Fix DirecTV Stream Box Is Not Working Issue
This issue’s cause can differ depending on the user’s Receiver Box.
However, there are some common solutions that you can try, which may help to fix the issue.
1. Perform Hard Reset
One fix you can try is resetting the Stream box/receiver hard.
However, keep that in mind this fix will factory-rest your all settings to the default settings.
This means you have to configure your Stream box from the start.
Ensure you have saved your login credentials because every saved data will be deleted.
Moreover, you must re-enter your Wi-Fi and Google password and reauthorize every app.
To hard reset your DirecTV Stream Box, here is the step-by-step guide;
- Find the red reset button on the DirecTv Stream Box.
- Then, press and hold the reset button for at least 20 seconds.
- Release the button and wait for the receiver to reboot.
This process can take a few minutes and after the completion of the process, reboot it and check if the problem is solved.
2. Check Your Wi-Fi Connection
A good internet connection must function correctly for the DirecTV Stream Box.
If there is a connectivity issue, it can lead to buffering and software glitches.
Here are some steps to troubleshoot your internet connection;
- Restart your wifi by unplugging it for a few seconds.
- Ensure the string signal connection with your Wi-Fi network.
- Use the Ethernet cable if possible for a more dependable connection.
3. Change The Stream Box
This issue can arise if your Stream Box is old or due to some hardware problems.
This simply means that you need to buy a new Stream Box and set it up.
4. Wait For The Fix
If the above methods don’t work, now you just have to wait for DirecTV to fix it.
Keep in mind that resetting the Stream Box might work.
However, you can report this problem in the DirecTV Community Form.
Wait until DirecTv resolves the problem without resetting it hard or buying a new Stream Box.
The Bottom Line
The DirecTV Stream Box not working problem was reported by some people on October 3rd.
The Stream Box was struck in the endless loop of trying to start you.
Users can hard rest the Stream Box or buy a new one to resolve this issue.
However, they can report to DirecTV and wait for the official fix.