You can watch the Xfinity Stream App on your compatible TV, smartphone or even Roku app to enjoy Xfinity Instant TV.
However, nothing can be more frustrating when you sit down to watch your favorite shows and run into issues streaming them.
Continue reading to learn more about why the Xfinity Stream app is not working and how to fix it.
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Xfinity Stream App Not Working On TV: Causes
Firstly, ensure the Xfinity TV and Internet Services are installed before using the Xfinity Stream App on your TV.
There can be several reasons that the Xfinity Stream app is not working on TV.
Some of the causes are explained below:
1. Unsupported TV Versions
If your TV model doesn’t support the Xfinity Stream app, you cannot use the app.
For instance, the Xfinity Stream app is unavailable on 2017 Samsung and LG smart TVs.
You can check the software version and TV model from the settings. Follow the simple steps:
- Go to Settings.
- All settings.
- Then, go to General.
- About this TV.
From the information on this page, you can know the software version of your TV and if it is compatible with the Xfinity Stream app or not.
2. Poor Internet Connection
Xfinity app requires a proper internet connection to stream different programs and to live stream shows.
If your TV is not connected to the internet or it has a slow internet connection, then the app may not work.
Before streaming the app, connect to a stable internet.
3. Outdated App Version
The Xfinity app frequently comes with new versions with better performance and bug fixes.
When you’re using the old app version, it may not work properly on your TV because it may be incompatible.
So, you must keep up with new versions and update the app regularly.
Further, you can check for the new updates on the app store of your TV.
4. Xfinity Service Down
When the Xfinity service is down due to various problems, such as server issues in Xfinity.
You can do nothing in this case rather than wait for the Xfinity team to resolve this issue.
In addition, you can visit the Xfinity status center to know about your connection status, service issues or outages.
Xfinity Stream App Not Working On TV: Fixes
You can fix the Xfinity stream app not working on TV with simple troubleshooting methods.
Some possible fixes that can solve this issue are mentioned below:
1. Unplug Your TV
Try unplugging your TV from the wall outlet and wait for some time, at least 60 seconds.
Then, you can plug it back in and turn the TV on.
This method is quite different than just turning on and off your TV from the remote control.
2. Restart Your Router
If unplugging your TV doesn’t help, you can try restarting your router.
You can unplug the power from the router for a few minutes and turn it on again.
This resets the router and boosts the performance speed.
3. Reinstall Xfinity App
Sometimes, reinstalling the app helps to solve this issue.
You can remove the app from your system from the settings and then reinstall it again.
After you reinstall, you have to log back in with your credentials.
4. Use The Roku Stick
You can buy an affordable Roku stick and plug it into your TV to use it as your main streaming player.
This allows you to access Xfinity Stream using the Roku device on your TV.
Apart from this, you can also use an Amazon Fire Stick or an Apple TV 4k.
5. Contact Official Support
If any of the fixes do not work for you, you can contact the official support for assistance.
Further, the forum discussion may help you in finding the solution to similar problems faced by others.
Approaching Xfinity customer service can assist you with personalized support, and your issue may be solved.
Xfinity Stream App Not Working On Roku
Besides TV, you can use the Roku streaming platform to stream the Xfinity app.
Firstly, you should ensure that the mobile and Roku devices bith are connected to the same Wi-Fi.
However, sometimes, the Xfinity Stream app doesn’t work on Roku as well.
There can be several reasons for this. Further, you can try some fixes to solve Xfinity Stream App Not Working on Roku:
1. Update The App
If an outdated app version causes the issue, you can try updating the app on Roku.
Follow the steps to update the Roku app:
- On the Roku remote, press the home button.
- From the home menu, go to the Xfinity app using a remote.
- Press the settings button to open Xfinity settings on the TV.
- Select the Check for Updates option.
- If there is an update available, click on Update and Install.
2. Reinstall The App
If the problem still exists after updating the app, you can try uninstalling it and reinstalling it again.
From your Roku remote, you can press the settings button.
Further, select the remove channel option which removes the Xfinity Stream app.
Then, you can go to the App Store to install the app again.
3. Restart Roku Device
You can restart your Roku device in a few simple steps.
First, turn off the smart TV and unplug the Roku switch from the socket.
Wait at least a few minutes to plug it in again and start the device.
The Bottom Line
When the Xfinity Stream app is not working on TV, you can patiently try the simple fixes.
Reinstalling the app, hard resetting your TV, restarting the router, Logging out and logging into the app are possible solutions to this issue.
Further, when these fixes do not work, wait for Xfinity to officially come up with the bug fix.
